Refund policy

 

 You can apply for a return if you meet the following conditions:

√ Within 14 natural days after the customer receives the goods, the product packaging, accessories, gifts, and instructions are complete, and there is no artificial damage, and it has not been activated for use, which does not affect the secondary sales;

√ Within 14 natural days after the customer receives the goods, it is found that the product has a performance failure that is not artificially damaged.

We have the right to refuse the customer's return request in the following cases:

× If the request for return is made more than 14 natural days from the date of receipt;

× The returned product is incomplete, the outer packaging, accessories, gifts, instructions are incomplete, or the appearance is damaged due to artificial reasons;

× Failure to provide legal proof of purchase or documents when returning goods, or to forge or alter documents;

× Collision and burnout not caused by the quality of the product itself, as well as product quality problems caused by man-made unauthorized modification, entry of foreign objects (water, oil, etc.), incorrect installation, or failure to use and operate in accordance with the instructions;

× Tear up or alter labels, machine serial numbers, and anti-counterfeiting marks, etc.;

× Products damaged due to unavoidable factors, such as fire, flood and other force majeure;

× After contacting Falcon to confirm the return service, the corresponding item is not sent within 7 natural days;

× Other cases described in the policy.

An exchange may be requested if one of the following conditions is met:

√ The customer finds that the product has been damaged during transportation within 30 natural days after receiving the goods and can provide the certificate of damage to the goods provided by the transportation company;

√ The customer finds that the product is seriously inconsistent with the original product description in one or more important aspects within 30 natural days after receiving the goods;

√ Within 30 natural days after the customer receives the goods, it is found that the product has a performance failure that is not artificially damaged.

 

We have the right to refuse the customer's exchange request in the following cases:

× If the request for replacement is made more than 30 natural days from the date of receipt;

× The legal proof of purchase or documents cannot be provided when exchanging goods, or the documents are forged or altered;

× The replacement product is incomplete, or the appearance is damaged due to artificial reasons;

× Tested by the Falcon technical support department, there is no quality problem;

× Collision and burning caused by non-self-quality problems, as well as product quality problems caused by man-made unauthorized modification, entry of foreign objects (water, etc.), incorrect installation, or failure to use and operate according to the instructions in the manual;

× Tear up or alter labels, machine serial numbers, waterproof marks, anti-counterfeiting marks, etc.;

× Products damage due to unavoidable factors, such as fire, flood and other force majeure;

× After contacting Falcon to confirm the exchange service, the corresponding item is not sent within 7 natural days;

× If the goods are damaged due to transportation, they propose to exchange the goods but fail to provide the cargo damage certificate issued by the transportation company;

× Other situations described in the policy.