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In-stock items are usually shipped within 2 business days.
For pre-order items, shipment will be arranged as soon as stock arrives.
Please refer to the ETA shown on the product page. If no ETA is displayed, please contact our support team.

Q2. Why hasn’t my order shipped yet?Your order may be delayed because the item is on pre-order, being restocked, or due to high order volume during major sales events.
Shipping schedules may also be affected by weather, logistics disruptions, or other unexpected circumstances.
For help with your order status, please contact: au.support@crealityfalcon.com.

Under standard shipping, orders are usually delivered within 2–4 business days.
Delivery to remote areas may take longer, and actual delivery times may also be affected by weather, carrier service, or other unforeseen factors.

Q4. How much is shipping? Do you offer free shipping?We offer free shipping on orders over A$69.99. For orders below the free shipping threshold, a A$9.99 shipping fee will apply.
The final shipping fee will be shown at checkout.

Once your order has been shipped, a tracking email will be sent to your email address. Please check both your inbox and spam folder.
You can also check the latest shipping status on the tracking page.

If your order has not been shipped yet, we may still be able to update your shipping address. Please contact us as soon as possible.
If the order has already been shipped, we will do our best to help, but changes cannot be guaranteed.

We accept many popular payment methods; the specific options available to you will be displayed on the checkout page. Installment payment options are available on all storefronts, subject to eligibility and provider approval.
If your payment fails, please check that your payment details are correct and that your card supports online or international payments. You may also want to confirm the transaction with your bank or payment provider.
If the issue persists, please contact our customer support team.
For more details, please visit our Payment Policy.

Once your payment is successful, your order will be created automatically and you will receive an Order Confirmation Email.
If you were charged but did not receive the confirmation email, please first check your inbox, spam folder, and the email address entered at checkout.
If you still cannot confirm the order, please contact our customer support team and, if needed, your payment provider for further assistance.

All prices shown on the website are tax-inclusive. Under normal circumstances, you do not need to pay any additional customs duties or import fees.

If your order has not been shipped, you may contact us to request a cancellation or refund.
If the order has already been shipped, the refund will be processed after the returned item is received and inspected.
You may request a return within 14 calendar days after delivery, provided the product is complete, unused, undamaged, and in resalable condition.Please refer to our Refund Policy for full details.

Once your refund request is approved, it is usually processed within 24 hours.
The actual time it takes for the refund to appear in your account depends on your payment provider or issuing bank.

If you receive a damaged, missing, or incorrect item, please contact us as soon as possible and provide photos or videos for verification.
We will review the issue and arrange a proper after-sales solution for you.

Yes. We can provide an invoice for your order, including a VAT invoice if needed.
Please contact our customer support team with your order information.